Destek Assist Information Text on the Processing of Personal Data
1. Data Controller
This Information Text has been prepared by Destek Assist Roadside Assistance and Assistance Services Limited Liability Company ("Destek Assist"), acting as the data controller within the scope of the Personal Data Protection Law No. 6698 ("KVKK").
As Destek Assist, we attach importance to the security and confidentiality of your personal data and take the necessary technical and administrative measures to ensure that your personal data is processed, stored and protected in accordance with the law.
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2. Processed Personal Data
Depending on the nature of the services provided, the following personal data may be processed:
Identity Information
• Full Name • Turkish Republic Identification Number • Date of Birth • Driver's License Information • Passport Information (for foreign nationals)
Contact Information
• Mobile Phone Number • E-Mail Address • Residential Address
Vehicle Information
• Vehicle License Plate • Brand and Model Information • Vehicle Registration Information • Chassis Number (when necessary) • Vehicle Usage Information
Location Data
• Location information shared during roadside assistance requests • Breakdown or accident location
Customer Transaction Information
• Membership and package information • Service usage records • Request and complaint records • Call center records
Financial Information
• Invoice information • Payment information • IBAN information • Accounting records
Visual and Audio Data
• Call center voice recordings • Customer conversation records
Digital Data
• IP address • Website usage information • Cookie records • Log records
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3. Purposes of Processing Personal Data
Your personal data may be processed for the following purposes:
• Providing roadside assistance services, • Carrying out towing organizations, • Providing battery boosting services, • Providing tire replacement services, • Organizing fuel support services, • Providing vehicle door unlocking services, • Carrying out vehicle recovery and crane organizations, • Creating and managing membership and assistance packages, • Conducting sales and after-sales support processes, • Carrying out customer satisfaction activities, • Conducting call center operations, • Evaluating requests and complaints, • Carrying out invoicing and accounting transactions, • Fulfilling legal obligations, • Responding to requests from authorized institutions and organizations, • Conducting information security processes, • Improving service quality, • Carrying out product and service development activities, • Conducting campaign, announcement and information activities, • Providing information within the scope of commercial electronic communication permissions.
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4. Transfer of Personal Data
Your personal data may be transferred to the following persons and organizations in accordance with Articles 8 and 9 of the KVKK, within the scope of fulfilling the purposes stated above:
• Contracted towing and recovery companies, • Roadside assistance service providers, • Battery and tire service providers, • Contracted suppliers, • Call center service providers, • Cloud computing and software infrastructure providers, • Payment institutions and banks, • Insurance companies, • Agencies and business partners, • Legal advisors, • Financial advisors, • Authorized public institutions and organizations, • Courts and enforcement offices, • Legally authorized private persons.
Location information shared by the customer for the purpose of providing roadside assistance services may be shared only with contracted towing, recovery and service provider companies for the purpose of organizing the service.
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5. Method and Legal Basis for Collecting Personal Data
Your personal data may be collected verbally, in writing or electronically through:
• Website, • Online sales screens, • Dealer and agency channels, • Call center, • Mobile applications, • WhatsApp communication lines, • E-mail, • SMS, • Social media channels, • Physical application forms, • Business partners and suppliers.
Your personal data is processed based on the legal grounds specified in Articles 5 and 6 of the KVKK, including:
• Establishment or performance of a contract, • Fulfillment of legal obligations, • Establishment, exercise or protection of a right, • Legitimate interest of the data controller, • Explicit consent of the relevant person in cases where explicit consent is required.
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6. Call Center Conversations
Conversations made through the Destek Assist customer service line may be recorded for the following purposes:
• Improving service quality, • Auditing operational processes, • Managing customer requests accurately, • Serving as evidence in possible disputes.
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7. Your Rights Under the KVKK
Pursuant to Article 11 of the KVKK, you have the right to:
• Learn whether your personal data is being processed, • Request information if your personal data has been processed, • Learn the purpose of processing, • Learn the third parties to whom your personal data has been transferred, • Request correction of incomplete or incorrectly processed data, • Request deletion or destruction of your personal data, • Request notification of such actions to third parties to whom the data has been transferred, • Object to the analysis of your data through automated systems, • Claim compensation if you suffer damage.
As the relevant person, you have the rights stated above.
Application Method
You may submit your requests regarding your rights under Article 11 of the KVKK in writing to our company address, to the e-mail address [destek@destekassist.com](mailto:destek@destekassist.com) or through our registered electronic mail address.
Applications shall be concluded within 30 days at the latest.
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8. Data Security
Destek Assist takes all necessary technical and administrative measures for the following purposes:
• Preventing unauthorized access, • Preventing data loss, • Preventing unlawful processing, • Ensuring information security.
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9. Retention and Destruction
Your personal data is retained for the periods stipulated under the relevant legislation and, when the reasons requiring its processing cease to exist, it is deleted, destroyed or anonymized in accordance with the KVKK and the relevant legislation.
Call center voice recordings are retained within the scope of the relevant legislation and company policies.
Accounting and invoicing records are retained for 10 years pursuant to the Tax Procedure Law.
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10. Amendments to the Destek Assist Roadside Assistance and Assistance Services Limited Liability Company Information Text on the Processing of Personal Data
Destek Assist may make amendments to this "Information Text on the Processing of Personal Data".
The amendments shall become effective upon the publication of the revised text on the company website.
By accepting this information text, you acknowledge that Destek Assist may process your personal data within the framework specified above as the Data Controller under the Personal Data Protection Law and the relevant legislation.
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11. Contact Information
Data Controller: Destek Assist Roadside Assistance and Assistance Services Limited Liability Company
Website: Destek Assist
E-Mail: [destek@destekassist.com](mailto:destek@destekassist.com)
Customer Services: 0850 888 25 25
MERSIS No: 0293120863400001
Address: MUSTAFA KEMAL MAHALLESİ 2125. SOKAK KOLBAY İŞ MERKEZİ B BLOK DIŞ KAPI NO 6 İÇ KAPI NO 3
DESTEK ASSIST ROADSIDE ASSISTANCE AND ASSISTANCE SERVICES LIMITED LIABILITY COMPANY COOKIE INFORMATION TEXT
As Destek Assist Roadside Assistance and Assistance Services Limited Liability Company ("Destek Assist" or the "Company"), we use cookies, pixels, gifs and similar technologies ("Cookies") during your visits to our online platforms in order to improve your user experience.
The use of these technologies is carried out in accordance with the relevant legislation, primarily the Personal Data Protection Law No. 6698 ("KVKK").
The purpose of this Cookie Information Text is to inform you regarding the processing of personal data obtained through cookies used by visitors during the use of the website and digital platforms operated by Destek Assist.
Our company reserves the right to change the cookies it uses, add new cookies or stop using existing cookies.
The current Cookie Information Text shall enter into force on the date it is published on our website.
You can access detailed information regarding the processing of your personal data through the KVKK Information Text.
1. Method and Legal Basis for Collecting Personal Data
Your personal data is collected electronically through cookies when you visit our website, benefit from our online services or use our digital platforms.
This data is processed based on the legal grounds specified in Article 5 of the KVKK, including:
• Legitimate interest of the data controller, • Establishment or performance of a contract, • Explicit consent of the relevant person in cases requiring explicit consent.
2. Transfer of Personal Data
Your collected personal data may be transferred to:
• Software and information technology infrastructure providers, • Hosting and server service providers, • Business partners providing analytics and performance services, • Legally authorized public institutions and organizations, • Authorized private persons and organizations,
in accordance with the relevant legislation.
3. Which Cookies Do We Use and For What Purposes?
Our company uses cookies on its website for the following purposes:
• Ensuring that the website operates securely and properly, • Remembering user preferences, • Measuring and improving website performance, • Improving user experience, • Conducting traffic and visitor analyses, • Detecting errors and technical problems, • Preventing security breaches.
4. Types of Cookies
4.1. Strictly Necessary Cookies
These are cookies required for our website to function.
Without these cookies, some parts of the website may not work properly.
4.2. Performance and Analytics Cookies
These cookies help improve service quality by analyzing how visitors use the website.
For example;
• Google Analytics • Google Tag Manager • Similar analytics tools
may be used.
4.3. Functionality Cookies
These cookies remember user preferences and help the website be used more efficiently.
4.4. Advertising and Marketing Cookies
These cookies may be used to show users content and advertisements suitable for their interests.
5. Managing Cookie Preferences
You may partially or completely block the use of cookies by changing your browser settings.
However, disabling some cookies may cause certain parts of the website not to function properly.
Cookies can be deleted, blocked or managed through browser settings.
6. Your Rights as a Data Subject
Pursuant to Article 11 of the KVKK, you have the right to:
• Learn whether your personal data is being processed, • Request information if it has been processed, • Learn the purpose of processing, • Learn the third parties to whom it has been transferred, • Request correction of the data, • Request deletion or destruction of the data, • Object to the processed data, • Request compensation for damages.
The Data Subject acknowledges that if they make a request that results in any personal data not being used by the Company, they may not be able to fully benefit from the operation of the Site and declares that all responsibility arising in this regard shall belong to them.
Application Method
You may submit your requests under the KVKK in writing to our company address, to the e-mail address [destek@destekassist.com](mailto:destek@destekassist.com) or through our registered electronic mail address.
Applications shall be concluded within 30 days at the latest.
Contact Information
Destek Assist Roadside Assistance and Assistance Services Limited Liability Company
Website: [www.destekassist.com](http://www.destekassist.com)
E-Mail: [destek@destekassist.com](mailto:destek@destekassist.com)
Customer Services: 0850 888 25 25
Address: Mustafa Kemal Mahallesi 2125. Sokak Kolbay İş Merkezi B Blok Dış Kapı No:6 İç Kapı No:3 Çankaya / Ankara
MERSIS No: 0293120863400001