Replacement Vehicle

When your car is at the service, unusable after an accident or under repair, we provide fast and comfortable replacement vehicle solutions to keep you mobile.

Replacement Vehicle

Replacement vehicle solutions while your car is at the service.

The Destek Assist replacement vehicle service provides a temporary car to keep your daily life uninterrupted whenever your own vehicle is unavailable due to an accident, breakdown, maintenance or repair.

Once your request is created, available options are evaluated and the most suitable vehicle is assigned based on your location and needs. Your work, travel and daily commute can continue without disruption.

Replacement vehicle is organized based on package coverage and availability. The vehicle type, usage duration and delivery location are considered during the request.

How does the process work?

01

Request & Eligibility Check

Your vehicle's condition, service status and needs are reviewed to determine replacement vehicle eligibility.

  • Create request
  • File / claim review
  • Vehicle class selection
  • Quick pre-assessment
02

Vehicle Planning & Reservation

The most suitable car is selected for your location and the handover is planned.

  • Daily vehicle planning
  • Segment-matched selection
  • Reservation organisation
  • Fast approval flow
03

Hand-over & Use

The replacement vehicle is delivered to you or made available at a hand-over point. Support is provided throughout.

  • Fast hand-over
  • Transparent terms of use
  • Support line
  • Safe driving process
04

Return & Closure

Once your own vehicle is ready, returning the replacement is straightforward.

  • Easy return points
  • Planned pick-up
  • Operation tracking
  • Process closure

When Is a Replacement Vehicle Provided?

  • When the car is unusable after an accident
  • When the vehicle will stay at the service for a long time
  • When the car is out of use due to a mechanical failure
  • When the maintenance or repair process is prolonged
  • When there is a policy or assistance coverage

Why Destek Assist?

Fast Vehicle Provision

Quick solutions where conditions allow.

Wide Range of Vehicles

Options across different segments to fit your needs.

Professional Process Management

Coordinated service from delivery to return.

Individual & Corporate Solutions

A model that suits both private users and fleet customers.

Operational Framework

Replacement Vehicle

01

How does the process work?

01

Request & Eligibility Check

Your vehicle's condition, service status and needs are reviewed to determine replacement vehicle eligibility.

  • Create request
  • File / claim review
  • Vehicle class selection
  • Quick pre-assessment
02

Vehicle Planning & Reservation

The most suitable car is selected for your location and the handover is planned.

  • Daily vehicle planning
  • Segment-matched selection
  • Reservation organisation
  • Fast approval flow
03

Hand-over & Use

The replacement vehicle is delivered to you or made available at a hand-over point. Support is provided throughout.

  • Fast hand-over
  • Transparent terms of use
  • Support line
  • Safe driving process
04

Return & Closure

Once your own vehicle is ready, returning the replacement is straightforward.

  • Easy return points
  • Planned pick-up
  • Operation tracking
  • Process closure
02

When Is a Replacement Vehicle Provided?

  • When the car is unusable after an accident
  • When the vehicle will stay at the service for a long time
  • When the car is out of use due to a mechanical failure
  • When the maintenance or repair process is prolonged
  • When there is a policy or assistance coverage
03

Why Destek Assist?

Fast Vehicle Provision

Quick solutions where conditions allow.

Wide Range of Vehicles

Options across different segments to fit your needs.

Professional Process Management

Coordinated service from delivery to return.

Individual & Corporate Solutions

A model that suits both private users and fleet customers.

Emergency Report Line 0850 888 25 25