Frequently Asked Questions

FAQ

What you need to know

Frequently asked questions about Destek Assist services, package coverage and emergency processes.

Our network covers 81 provinces and 973 districts in Türkiye. Our call center initiates the process by dispatching the closest provider to your location.

Time may vary based on location, traffic and weather. Upon request, the closest available team is dispatched and you are kept informed during the process.

Depending on the package, towing, recovery, breakdown towing, accident towing, tire change, fuel support and replacement vehicle services are provided.

When the repair process takes longer after an accident, replacement vehicle organisation is arranged according to the coverage and limits of the package you purchased.

You can reach our call center 24/7 for urgent roadside requests.

Depending on the package terms, your vehicle will be safely towed to the nearest repair shop, authorized service center within the same city, or a designated secure delivery point, taking into account your residential address.

Roadside assistance is a professional service that provides towing, technical support and guidance when a vehicle breaks down, has a flat tyre, runs out of battery or fuel, or is stranded after an accident. Destek Assist provides 24/7 roadside assistance solutions.

Roadside assistance can be called when the vehicle will not start, the battery is flat, a tyre is punctured, the vehicle runs out of fuel, the vehicle cannot be driven after an accident, or the key is locked inside the vehicle.

Tow truck arrival time may vary depending on your location, traffic density and weather conditions. After your request, the nearest available team is dispatched to provide support as quickly as possible.

Yes. With its 24/7 call centre infrastructure, Destek Assist provides uninterrupted support at night, on weekends and during official holidays.

Yes. Roadside assistance is provided on intercity roads, highways and many different regions covered by the service network.

The best package depends on how often you use your vehicle, whether you mainly drive in the city or on long routes, your vehicle type and any additional needs. Packages with replacement vehicle support may be more advantageous for frequent travellers.

Replacement vehicle support is available in selected packages. Especially in roadside assistance packages with replacement vehicle coverage, temporary vehicle support may be provided while your vehicle remains in service.

Yes. Special roadside assistance solutions are available for light commercial vehicles and, in some packages, for heavy commercial vehicles.

First, make sure everyone is safe. Contact official authorities if necessary. Then you can create a damage notice and start the towing and support process.

A damage notice can be created easily by sharing incident details via phone, call centre or digital application channels.

Yes. Towing organisation is provided for vehicles that cannot move after an accident or are not suitable for safe driving.

If the vehicle does not start, the battery may be flat. Jump-start assistance or professional battery support is recommended. If the issue repeats frequently, the battery should be checked.

Move the vehicle to a safe area, turn on the hazard lights and request professional tyre change support if safe conditions are not available.

Yes. Fuel support or guidance may be provided where applicable.

Home assistance is an assistance service that supports urgent technical needs at home, such as plumbing faults, electrical problems, locksmith needs and broken glass.

It is suitable for offices, stores, restaurants, warehouses and commercial businesses. It helps protect business continuity.

Yes. Corporate packages suitable for multi-vehicle management are available for company vehicles and fleets.

It is the professional setup and management of call centre, roadside assistance, damage management and customer operation processes specifically for your brand.
Emergency Report Line 0850 888 25 25